At thekik.in, we stand behind the quality and craftsmanship of our furniture. Our goal is to ensure your complete satisfaction and confidence in your purchase. This Warranty Policy outlines the terms and conditions under which we provide warranty coverage for our products.
Warranty Coverage
- Duration: All KIK furniture products come with a 1-year limited warranty from the date of purchase.
- Scope: This warranty covers defects in materials and workmanship under normal residential use. It applies to manufacturing defects such as broken parts, faulty hardware, or structural failures.
- Exclusions: The warranty does NOT cover damage caused by:
- Misuse, abuse, or improper assembly
- Accidents, spills, stains, or natural wear and tear
- Exposure to moisture, heat, or direct sunlight beyond recommended care
- Alterations or repairs done by unauthorized parties
- Commercial or rental use
Claim Process
To request warranty service, please follow these steps:
- Contact our customer support team within the warranty period at:
Email: [email protected]
Phone: +91-95004 86966 - Provide your purchase details, order number, and a description of the defect or issue.
- Submit photos or videos that clearly show the problem.
- Our team will review your claim and provide instructions for repair, replacement, or other resolution.
Remedies
If a defect covered under this warranty is confirmed, thekik.in will, at its discretion:
- Repair the defective product or part, or
- Replace the product or part with the same or comparable item, or
- Provide a refund or credit toward a new purchase (in limited cases).
Limitations
- This warranty is valid only for products purchased directly from thekik.in or authorized dealers.
- Warranty service does not extend the original warranty period.
- We are not liable for incidental or consequential damages related to the use or inability to use the product.
- The warranty is void if the product has been modified, misused, or subjected to unauthorized repairs.
Additional Support
For questions about your warranty or furniture care, our customer service team is here to help:
Email: [email protected]
Phone: +91-95004 86966
Thank you for trusting thekik.in. We are committed to providing quality furniture and support to enhance your living spaces.